FAQs

Frequently Asked Questions (FAQs)

1. How long does delivery take?
Orders are delivered within 3–7 business days across India. Delivery time may vary slightly for remote areas.

2. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery on most orders. A small additional charge may apply for COD orders.

3. Is shipping free?
We offer free shipping on prepaid orders. COD orders may include an extra fee.

4. How can I track my order?
Once your order is shipped, you will receive a tracking link via SMS or email.

5. What if I receive a damaged or wrong product?
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with images/videos. We will arrange a replacement or refund.

6. Can I return my order?
We offer a 7-day return or replacement only for damaged or defective products.

7. How do I contact you?
You can contact us anytime at thriftsustore@gmail.com

8. Can I cancel my order?
Orders can be cancelled before they are shipped. Once shipped, cancellation is not possible.

9. Do you deliver all over India?
Yes, we deliver across India.

10. How do I place an order?
Simply choose your product, click “Buy Now” or “Add to Cart”, and complete checkout.